Frequently asked questions

On both. What matters is not the brand but whether your phone has a 0.5× ultra-wide lens and records 4K at 60 frames per second. iPhones from the 11 onwards do, and so do most mid-range and flagship Android phones.

Then film at 1×, but slower, with more overlap, and close the loop without fail. A wide field of view sees more of the room in every frame; at 1× you look through a narrower window, and on bare walls or in narrow corridors that is where the camera path breaks first. The run samples 1× material more densely by itself: 6 frames per second instead of 4, at full resolution. We do not accept tele.

Three to five minutes per section. A flat is done in one go; a hall you split into several sections and upload separately. Longer is not better — a very long video mostly adds more frames of the same places.

Not yet. We do not accept raw 360° camera files (.insv, .360), and a full spherical video is not a usable source here either. What does work today: export a flat video with the "Linear" field of view from Insta360 Studio and upload that. Real 360° support is planned, not built — we would rather say so up front.

No. The scale comes out of the depth estimate of the walk, and the delivery is metric: one unit is one metre. How accurate that is in a given case is something we are still measuring — until we have a number we can stand behind, we quote none.

White, smooth walls are the hardest spot in any room, because there is nothing there to recognise again. Keep an edge, a door frame or the floor in the frame and the reconstruction has something to hold on to. Glass and mirrors stay unreliable: whatever is reflected in them travels with the camera.

Splatastic is a closed service — access is granted on request. Tell us briefly what you want to capture and what you film with, and we will get back to you by email.

The job halts and waits for you instead of computing. You see the reason and a link to the part of the capture guide it concerns. Then you decide: compute anyway, film again, or let the capture go.

The splat opens in common Gaussian splatting viewers and in SuperSplat; for Unreal Engine and Unity there are plugins that load PLY splats. The collision mesh is a GLB file and goes anywhere GLB goes. In a browser you need nothing at all: a share link opens the scene directly.

You, and whoever holds a share link from you. A share link is not indexable, and we do not show a customer scene publicly without asking first — the pictures on this page are computed from points rather than taken from a capture for exactly that reason.

No. You film with the camera app your device already has, and you upload and view in a browser.

Yes. Your system creates the capture, uploads the video straight to storage, tracks the states and receives a signed webhook when the delivery is ready — with your own reference. What the contract guarantees is on the API page.

We quote no limit in square metres, because the answer depends on the building and not on a number. What decides it is how you cut the walk up: you film in sections and upload each section as its own capture. A large production hall becomes several captures instead of one that is no use to anybody.

A device with a 0.5× ultra-wide lens that records 4K at 60 frames per second, and light in the building. No tripod, no tape measure, no marker and no survey trolley: the scale comes out of the walk itself, and the delivery is metric. If you happen to know one distance on site, you can type it into the viewer and calibrate the scene against it — you do not have to.

Whatever you filmed is in the model; whatever you did not film is not. From eye height you see the upper shelf levels at a steep angle from below, so they are there as a surface but not as a clean solid. If the top levels are what matter to you, film the aisle a second time and hold the device higher or tilt it up.

Yes — a site holds any number of captures, and each section is one of them. They are not added together: you get one delivery per section, and each one stands in metres on its own. Merging several sections into a single model is not built, and so we do not claim it.

As often as you will want a state later. Before walls and ceilings are closed up it is almost always worth it; in between, the build programme decides. Every walkthrough is its own capture with its own date, and none overwrites the one before.

The capture rules are written for rooms: you walk through them instead of orbiting an object. A shell from the inside, a basement, a stairwell, an underground car park — that is what it is built for. An open site with no walls, under moving clouds, is something we have not measured, so we promise nothing for it.

Not here, and we will not pretend otherwise: Splatastic delivers one model per walkthrough. Because every delivery carries the same scale and is levelled to the floor, you can lay two states over each other in Unreal, Unity or a CAD tool — the aligning of one to the other happens there, not here.

Whoever is visible in the video is visible in the model. Film when nobody is in shot if you can; that is better for the reconstruction as well, because people who move stay behind as smears. Who owns the data, where it sits and for how long is on “How it works” and in the privacy policy.

No, empty is only easier. Furniture even gives the reconstruction something to recognise. What is awkward is anything that moves: a curtain in the draught, a door swinging shut, a pet following you around. Whatever moves during the walk ends up in the model as a smear.

Everything you film is in the model. Put away or close whatever nobody should see, and film with no people in shot. Individual spots can be removed in the editor afterwards, but that is handwork — tidying up first is easier.

Yes, and the rules are the same: you walk through instead of panning, and you split large floors into sections. What holds for a flat holds for a storey with thirty offices as well — you just film it in several walkthroughs.

Yes. Append “?embed=1” to the share link and the scene shows no header of ours, so inside your page it looks like your page.